Harmonizing Vendors, Cloud Systems, and Mobile Providers with Maximo Implementation

Prior to Maximo, Del-Co implemented a third-party maintenance solution. The solution was adequate to manage work related to meters, right installations, turn-ons, shut offs, and more. However, when Del-Co tried to roll it out to other departments that included distribution, maintenance, and other operations, the team started to see the limitations of the program.

The solution offered no preventive maintenance module, no way of handling PMS, was unable to create a recurring PM on a schedule and had many other problematic restrictions. Once Del-Co began evaluating its asset and maintenance management, trajectory, and what practices it needed to improve, it became clear that the current solution wasn't a viable or sustainable option going forward. As a result, Del-Co turned to an IBM Maximo implementation for its future endeavors.

Del-Co’s small IT department did not have the level of expertise that a SaaS provider possesses. The team struggled to keep its previous system up and running but it didn’t make sense for the company to own a DBA, security and functional expert, or someone who could deal with performance. Beyond the financial considerations, there were too many reasons for a SaaS-type model. Since parts of Del-Co’s territory is quite rural, this can mean poor cellular coverage. Ultimately, the company needed a mobile solution that could work offline – and it settled on EAM360.