What to Do After Installing Maximo Mobile?

Phil Runion, Technical Account Manager, Projetech
September 1, 2023

Incorporating mobile devices has become a fundamental aspect of numerous Enterprise Asset Management (EAM) solutions. Once you have established a tailored solution for your team, such as Maximo Mobile, the convenience of accessing Maximo beyond your workstation becomes indispensable.

Transitioning to AppPoints, you can begin harnessing the capabilities of IBM's Maximo Mobile. This involves its installation within your v7.6.x environment or its inclusion in your Maximo Application Suite (MAS) deployment. Once Maximo Mobile is available in your Maximo environment, the primary challenge lies in initiating the initial device connection. Questions such as what needs to be installed on my device and how to establish a connection with the Maximo environment tend to arise.

What is required for installation on my device?

When you search for "Maximo Mobile" in the Google Play Store or the iOS App Store, you'll encounter two applications published by IBM, with no explicit indication of which one to choose. Your selection will depend on the version of Maximo you are using. For environments operating on v7.6.x, select the application with the black icon titled "IBM Maximo Mobile for EAM." For MAS environments, opt for the application with the white icon labeled "IBM Maximo Mobile."

Application Options

Maximo v7.6.x Environments

IBM Maximo Mobile for EAM

MAS Environments

How to Establish a Connection with the Maximo Environment?

When utilizing Maximo Mobile on your device for the first time, you will be prompted to provide a server address. This address corresponds to the URL that Maximo Mobile will utilize to establish a connection with Maximo. Logging into either Maximo or the Maximo Application Suite will swiftly provide you with the necessary server address.

It's important to note that if your Maximo environment is not publicly accessible, you will either need to be connected to a corporate network or have a mobile VPN configured. If you're uncertain about the accessibility of your environment from your device, it's advisable to attempt the connection. Many Maximo applications are migrating to cloud-based platforms and are accessible to the public.

In the event that you input an invalid server address or if your Maximo instance is not reachable from your device, you will receive an error message indicating the invalid server address.

Environment Configuration

Maximo v7.6.x:

  1. Initiate a login session with Maximo on your computer.
  2. Proceed to access your Maximo start center.
  3. Take note of the complete URL displayed in the browser's address bar, starting from "https" up to "/maximo".
  4. Employ this URL as the designated server address within the Maximo Mobile application.
    1. Example: https://projetech.emximo.com/maximo

MAS Environments

  1. Begin by logging into MAS on your computer.
  2. Navigate to the application selection screen and where "Manage" would be selected.
  3. Make a record of the URL visible in the browser's address bar.
  4. Utilize this URL as the designated server address within the Maximo Mobile application.
    1. Example: https://mas.home.projetech.maximo.app

Common Errors and Warning


Supporting data - Download error due to connection timeout

Download error due to connection timeout - Maximo Mobile
Download error due to connection timeout


Drawing from past experiences, extending the default timeout period offers a remedy for this concern within systems encompassing a dataset of moderate size. Modifying the system property "maximo.mobile.fetch.timeout" in Maximo, which defaults to 30,000 milliseconds, to an extended duration of 180,000 milliseconds will effectively address this issue. In instances where challenges persist, there is an option to consider further extension of this timeout period; however, it's worth noting that a duration of 180,000 milliseconds has demonstrated success across many environments. For those contemplating a more extensive extension, a preliminary suggestion involves exploring the implementation of a preloaded database if such a setup hasn't been established yet.

System Property:







Check data update - Preloaded database could not be found supporting data download may take longer

Preloaded database could not be found supporting data download may take longer - Maximo Mobile


Maximo Mobile offers a feature that enables end users to download a compressed database encompassing all essential support data. This functionality enhances download performance by providing an initial data set and subsequently downloading only the delta of missing records. Proper configuration can be achieved by referring to IBM's official documentation.

Preloaded Database IBM Documentation: https://www.ibm.com/docs/en/maximo-manage/continuous-delivery?topic=mobile-preloaded-data-devices

Learn more about Mobile Solutions for IBM Maximo.

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Phil Runion, Technical Account Manager, Projetech
September 1, 2023
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