Service Request Work Center in Maximo

On April 12th, 2022, IBM announced the end of support for Maximo v7.6.1.x effective September 30th, 2025. This means no further updates or technical support will be provided. For users not ready to upgrade to the Maximo Application Suite, options include transitioning to MAS AppPoint licenses or obtaining extended support through Projetech’s MaaS solution or IBM’s Extended and Sustained Support, ensuring continued usage and support until a mandatory upgrade by 2027 or later.

Maximo IT revolutionizes IT service management by enhancing efficiency and innovation. Originally the IBM Control Desk, it offers a user-friendly interface, seamless integration, and ITIL-aligned processes, ensuring comprehensive management of IT services, assets, and problems. Key features include efficient reporting, enhanced staff productivity, policy-based automation, and advanced analytics. Maximo IT promises rapid deployment, data management excellence, and cloud deployment options through Projetech's Maximo as a Service, showcasing its adaptability and robustness for modern IT needs.

This blog explores using automation scripts in Maximo to enforce business logic, particularly for validating field requirements upon status changes. It contrasts simpler methods, like Application Designer and data restrictions, highlighting automation scripts' ability to handle complex logic and provide clear, custom error messages. The blog covers practical examples, including required fields for asset status changes and mandatory specifications for operating assets, showcasing how automation scripts improve data integrity and user guidance in Maximo.