Discovering Maximo IT: Revolutionizing IT Service Management

Projetech Inc.
April 10, 2024

Introduction to Maximo IT

In the ever-evolving landscape of IT service management, Maximo IT emerges as a beacon of innovation and efficiency. Originally known as the IBM Control Desk, Maximo IT represents a significant leap in managing IT processes, services, and assets. It's an integrated service management solution crafted to cater to the needs of multiple customers, marking a new era in IT service management.

Maximo IT: A Closer Look

Maximo IT, an add-on to the Maximo Application Suite's Manage application, harnesses the power of Information Technology Infrastructure Library (ITIL)-aligned processes. This alignment with best-practice frameworks positions Maximo IT as a crucial tool in managing increasingly complex, virtualized, and diverse IT landscapes.

Key Features of Maximo IT

  • Seamless Integration and User Experience: Maximo IT boasts a user-friendly interface that is consistent across the entire Maximo Application Suite, enhancing user experience. This integration ensures a unified approach to navigating the suite, making it easier for users to adapt and excel in utilizing the suite's comprehensive functionalities. As part of the Maximo Application Suite upgrade path, Maximo IT reaffirms its commitment to streamlined processes and cohesive user interaction, setting a standard for usability within IT service management solutions.
  • Efficient Problem Reporting and Service Requests: Tools designed for ease of reporting and requesting services.
  • Enhanced IT Staff Productivity: Applications that assist IT staff in effectively prioritizing, tracking, and resolving user issues.
  • Comprehensive ITIL-Aligned Management: Includes change, configuration, release, incident, problem, and asset management.
  • Integrated Management Solutions: Combines service, asset, and configuration management.
  • Policy-Based Automation: Automates job plans, task assignments, and workflows to cut labor costs.
  • Advanced Analytics: Offers insights for more efficient change management.

Maximo IT not only promises enhanced visibility of your infrastructure but also delivers increased control and automation, leading to cost reduction and improved process efficiency.

Rapid Deployment and Customization

Maximo IT stands out for its adaptability to specific business environments. It allows basic system configurations, avoiding complex coding, and is equipped with REST APIs for seamless integration with internal applications.

Data Management and Reporting

Maximo IT excels in organizing and consolidating data. Its integrations based on OSLC act as a central hub, linking to data in other sources. This capability is crucial for identifying error-prone processes and infrastructure, enabling the creation of effective service improvement plans.

Deploying Maximo IT in the Cloud: Projetech's Maximo as a Service (MaaS)

For Current IBM Control Desk Customers

  • Upgrade Path: Upgrade to Maximo IT within the Maximo Application Suite.
  • Lift and Shift: Move existing Control Desk systems to Projetech's cloud, then upgrade to Maximo IT or transition directly when moving to Projetech’s cloud.

For New Maximo IT Users

Projetech offers Maximo IT as a complete cloud solution with:

  • Production and Non-Production Instances: Ensuring operational continuity.
  • 99.99% Uptime SLA: High reliability and minimal downtime.
  • Database Flexibility: Options include SQL, Oracle, DB2.
  • Comprehensive Backup and Disaster Recovery Services: Ensuring data safety.
  • Regular Upgrades: Keeping the system up-to-date.
  • Secure Solutions: High security for your data.
  • Continuous Help Desk Support: Ensuring smooth operation.

Additional Services

  • Integration with Third-Party Applications: Enhancing functionality.
  • Mobile Applications: For on-the-go management.

Conclusion: A Trusted Solution

With over two decades of experience, Projetech's commitment to quality and security is evident in its ISO 27001, 27017, and 9001 Certifications. In partnership with Projetech's Maximo as a Service, Maximo IT represents a robust, flexible, and efficient solution for modern IT service management needs.

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Projetech Inc.
April 10, 2024
Maximo Application Suite

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