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Security

At Projetech, we are committed to ensuring confidentiality, integrity, and availability of all customer data. Projetech systems are designed to ensure proper security with technology and Maximo best practices applied. As such, Projetech is an ISO/IEC 27001:2013 certified provider with an Information Security Management System (ISMS) that has received third-party accreditation from the International Standards Organization. As a Maximo as a Service client with Projetech, you receive all the great benefits below:

  • Industry-leading firewall solution with advanced threat protection
  • U.S. and overseas data centers
  • Industry respected certifications (ISO, SOC)
  • Enterprise backup and DR replication technology
  • All web communication is encrypted to protect customer confidentiality
ISO 27001 Certification
Read the Security Infosheet

Disaster Recovery & Backups

We deploy production and non-production instances in separate physical locations. In the event of a disaster, a customer non-production instance is repurposed as the recovery site for the production application. Our backup and disaster recovery allows companies to meet their RPO and RTO goals.

Database Server Backups

  • Full Backup: Weekly
  • Differential Backup: Nightly
  • Transaction Log Backup: Hourly

Disaster Recovery Objectives

  • Recovery Point Objective: 2 hours or less
  • Recovery Time Objective: 72 hours or less

Support

Our support team is Maximo certified and has been supporting Maximo applications in the cloud for over 20 years. Gain peace of mind knowing that when you call Projetech support, a live support analyst will pick up the phone and resolve your issues quickly. Projetech support includes the following:

  • 24x7 Emergency Support
  • Level 1, Level 2, & Level 3 support
  • Industry Expertise
  • License Compliance Monitoring
  • Access to training materials and resources
  • 24/7 real-time monitoring of all systems which is integrated with a support ticketing system to ensure proper incident response

Projetech Maximo Plus+ brings advanced support, performance, and license analytics to on-premises Maximo systems. Get the most out of the Maximo platform without the need for specialized expertise on your IT staff.

Learn More About Maximo Plus+

Performance

Projetech’s Maximo as a Service solution is architected with industry best practices in mind to provide customers the level of availability and performance expected from an enterprise SaaS solution. This solution includes but is not limited to the below items:

  • A single production instance and non-production instance with the ability to add-on additional instances to fulfill your business needs
  • Proactive network and system performance testing and review to continue to improve availability and performance
  • Reoccurring refresh and upgrades of underlying infrastructure hardware and software appliances to minimize risk of unplanned outages
  • Highly available Maximo application with 99.99% annual uptime
  • In depth system monitoring allowing Projetech to maximize application health and the health of all supporting systems
  • Geographically diverse application URL monitoring providing public verification of Maximo availability regardless of customer location
  • Database platform monitoring to help Projetech and its Partners identify poorly configured customization's in customer instances before they negatively impact the user experience
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Licensing

At Projetech, there are three different licensing options for our Maximo as a Service (MaaS) solution:

  • Utilize Projetech’s SaaS Licensing
  • Bring your own license entitlements that you currently own into our Cloud
  • Utilize a blended approach by using your own license entitlements initially but add Projetech’s SaaS licenses as you grow and add more users
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Pricing

Pricing is per user, following the “pay-as-you-grow” service delivery model via annual subscription.

  • Our service is that it is inclusive of IT services that are typically charged for independently in an on-premise installation
  • Pricing includes all features from MaaS
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Our Team is Ready to Talk about Maximo and Cloud!

Darrell Tucker

Betsy Ambrosius

Bryce Plitt

Discover What Maximo as a Service Can Do

Find out how Projetech's Maximo as a Service can help your company get the most return on your Maximo investment.

Join the Community of 1,300+ Maximo Users

The MORE (Maximo Online Resources & Education) community is proudly hosted by Projetech, and supported by our industry-leading Maximo partners. Our goal is to bring together Maximo users of all levels in one single and easy to use platform.

MORE provides a space for users to find resources and discuss the complexities of Maximo software with peers and experts.

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