SaaS Solutions for Service Providers
5 Business-Boosting Advantages

THERE ARE AT LEAST FIVE KEY WAYS SAAS SOLUTIONS CAN HELPSERVICE PROVIDERS CAPITALIZE ON EMERGING DIGITAL ECONOMY OPPORTUNITIES

Deliver New Services Fast

By leveraging SaaS solutions, service providers can dramatically reduce the time it takes to go from concept to billing. Because they don’t require lengthy infrastructure procurement, configuration,deployment or testing cycles, SaaS solutions can enable:

  • Fast solution evaluation. SaaS solutions can be accessed in a fast, on-demand fashion so evaluation teams can quickly test and validate capabilities and functionality.
  • Fast implementation. Once a solution is chosen, service providers can more quickly complete activation and setup.
  • Fast customer onboarding. Because no infrastructure needs to be modified or procured to support their operational solutions, service providers can realize much faster onboarding of new customers.
  • Fast scaling. As new users and use cases emerge, SaaS solution subscriptions can quickly be modified to support this growth.

As a result, service providers can significantly speed their time to market for new services and respond quickly as requirements change.

Test, Validate and Deliver New Services with Minimal Cost & Risk

By leveraging SaaS offerings to power new services, service providers can significantly tilt the odds of success in their favor. SaaS solutions can reduce risk in a number of areas:

  • Infrastructure procurement, deployment and maintenance. With SaaS offerings, there's no need to invest in and support infrastructure at any time. That means the service provider isn't starting with sunk costs before the first customer gives the go ahead.
  • Tool evaluation. Many SaaS solutions are available via free trials, and accessible in a fast, easy and on-demand fashion. As a result, operations teams can minimize the time and cost required to evaluate whether a solution is a fit for their organization's new service.
  • New service validation and testing. With SaaS solutions, the service provider can lay the groundwork for a new service, and ultimately begin to market and sell it—all before any software investment is made. In this way, they can validate a solution and test and prove the viability of a service with minimal up-front risk.
  • Long term scaling. Many SaaS solutions are run in cloud environments that possess virtually unlimited scalability. This means service providers can avoid the risk of having their environment hit a sudden performance or scalability ceiling if the number or usage of customers begins to grow rapidly.

By changing the risk/reward calculation in all these ways, SaaS solutions can open up new opportunities for service providers, enabling them to pursue new services that may have been too costly and risky to support in the past. By lowering the barrier to entry, SaaS offerings make it practical for service providers to expand services more rapidly and broadly than previously possible.

Deliver New Services with Maximum Flexibility & Agility

By employing SaaS solutions, service providers can move away from the complexity and rigidity associated with traditional on-premises IT infrastructures. SaaS offerings provide flexibility in two key areas:

  • Budgetary flexibility. Many SaaS solutions feature consumption-based subscription pricing. Rather than paying for the infrastructure used to support a service, service providers only pay for their service usage. SaaS offerings can therefore significantly streamline and simplify the billing process. The service provider gets direct visibility into their usage and costs and can ensure billings to their customers are aligned with those costs.
  • Technical and architectural flexibility. SaaS solutions can offer a range of advantages in terms of technical ease and agility. By virtue of their cloud architectures, many SaaS offerings can enable more flexible connectivity. For example, in the case of monitoring, service providers can employ SaaS solutions to more easily monitor customers' clouds and hybrid environments. SaaS-based development offerings can efficiently support DevOps approaches by making it easier for distributed internal teams and external testing and development organizations to access common assets.

Deliver New Services with Maximum Staff & Resource Efficiency

SaaS solutions can provide a range of other efficiency benefits as well, enabling service providers to:

  • Reduce the need to hire and retain experts with extensive infrastructure scaling experience — and avoid the distraction of maintaining and scaling infrastructure.
  • Reduce the wasted time and inefficiency associated with responding to infrastructure issues.
  • Eliminate the time and energy that are required to do effective capacity planning — and the wasted costs associated with infrastructure over provisioning.

Deliver New Services While Maximizing Resiliency & Security

Today, many SaaS solutions are run in cloud data centers that offer state-of-the-art technologies and capabilities. By adopting these SaaS solutions, service providers can capitalize on these features:

  • Resiliency and availability. Many SaaS offerings are run in environments that deliver near-100 percent service availability levels and rigorous recovery time and recovery point commitments.
  • Scalable, cloud-optimized architecture. With SaaS offerings, the vendor handles the scaling and maintenance. Designed to be run in cloud environments, SaaS offerings often feature capabilities like automatic scaling and bi-weekly updates.
  • Security. Many SaaS vendors have invested in capabilities that address stringent security policies and privacy mandates.
  • Certifications. These data centers will often be audited and certified for compliance with a number of standards, such as the System and Organization Controls (SOC) standards through the American Institute of CPAs (AICPA).

By employing SaaS offerings, service providers can leverage all these features — without having to build and support them.

Conclusion

The long-term success of service providers will ultimately be predicated by their ability to support customers' digital transformation journeys. To address their customers' emerging requirements, many service providers will have to address gaps in their service catalog. By using SaaS solutions to power their new services, service providers can more quickly respond to these changing requirements, while minimizing costs and risks.

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Source: Vanderweel, Ken. (2018, February 22). SaaS Solutions for Service Providers. Retrieved from here

SaaS Solutions for Service Providers
LJT - NASA Maximo Testimonial

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"Now we’re able to focus on the mission critical services we provide NASA instead of being data center managers. With Maximo’s cloud-based solution (MaaS), day-to-day support and upgrades are provided by Projetech."
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