Technical Account Manager

Projetech is a small, privately owned company located in Cheviot. Our core business is providing Maximo, best in class Enterprise Asset Management software from IBM, as a cloud Software as a Service (SaaS) solution. We are seeking an exceptional candidate to join our Tech Team. This position is for an experienced Maximo professional that has the both technical and support experience. The primary responsibility of the Maximo Technical Account Manager is to ensure an outstanding level of customer service by leveraging technical, business, and people skills to achieve project success for Maximo Cloud Customers and Partners.

Job Description:

Work as functional and technical subject matter experts in Maximo, its add-ons and partner solutions
Primary point of contact during project implementation and post go-live support for internal teams, partners, and customers
Evaluate customer requirements and driving the customer to solutions that can be supported in Projetech’s cloud
Develop targeted solutions using the Maximo configuration and customization tools, to enhance the customer's use of Maximo as a value-added service
Develop and maintain a deep knowledge of Projetech best practice and capabilities
Represent and advocate for Projetech’s interests in meetings with customer and partners throughout project implementations and support
Represent and advocate for the partner’s and customer’s interests within Projetech
Lead projects to ensure that the project finds success for the partner and customer while still being supportable long term in the Projetech cloud
Build and maintain relationships with Projetech’s technical team, business development team and partner teams to deliver solutions in the Projetech cloud
Drive process development and implementation enabling partner success and growth without bureaucracy
Review and monitor all partner and customer requests to ensure requirements are delivered with a high quality of service
Review and understand the technical implications of changes to the customer’s system
Participate in after-hours, on-call support for emergency requests on a rotational basis

What you need to bring to the job:

Excellent customer service skills and a positive attitude are a must as this is a client/partner facing role
Must be well spoken, detailed-oriented, dependable, and flexible
Proven troubleshooting and problem-solving skills in current and previous Maximo versions
Working to advanced knowledge of SQL query writing, fundamental database administration of MS SQL, Oracle, or DB2 a plus
Working to advanced knowledge of networking fundamentals / concepts
5+ years of experience facilitating solution between business and technical teams

Education Requirements

Associate degree in Computer Science, Information Systems, or Information Technology
Bachelor’s degree is preferred
Certification in the administration of the IBM Maximo Asset Management product is preferred
If not currently certified, certification must be obtained within the first year of employment

Preferred Skills

Strong communication skills; oral and written
Ability to prioritize daily tasks in a highly effective manner
Demonstrated attention to detail and systematic approach to task performance
Ability to work with varying seniority levels, including staff, managers, and external partners
Strong interpersonal and organizational skills

Hours and Environment:

Typically, this salaried position requires 40 hours per week M-F 8am-5pm. However, more than 40 hours in a work week may be required for specific deadlines. On call rotation consists of 1-2 weeks per month; emergencies are not frequent. Three weeks of vacation is earned the first full calendar year of employment. Projetech matches up to 3% into an employee retirement fund and provides a share of company profit plan. Work will primarily be performed at Projetech Headquarters in Cheviot (Cincinnati, Ohio 45211).

Software Developer

Projetech is a small, privately owned company located in Cheviot. Our core business is providing Maximo, best in class Enterprise Asset Management software from IBM, as a cloud Software as a Service (SaaS) solution.

Responsibilities may vary slightly based on our needs and your interests. In general, your responsibilities will be:

Participate in all aspects of the software development life cycle
- Work with stakeholders to identify and document requirements
- Contribute to the technical design of the solution as a team member
- Apply agile team methodologies in managing and executing projects
- Perform constructive code review
- Employ version control best practices via git
Full Stack Development
- Emphasis on backend development with ability to contribute to front end work when necessary
- Implement API driven microservice backends which emphasize performance, high availability, and security
- Build reactive single page applications
- Example languages/frameworks/libraries below for reference
- Employ version control best practices via git
- - C# (.NET Core), Vue.js, SQL, non-relational databases

What you need to bring to the job:

Strong technical communication skills
Able to work independently and creatively with minimal supervision while also part of a team
Personal and/or professional experience writing substantial code in any modern language/framework
In-depth knowledge of Computer Science principles such as data structures and algorithms
Familiarity with C# (.NET Core), SQL
Non-relational databases or Vue.js are pluses, but not required

What the job will provide you:

An opportunity to deepen your skills with current API driven web applications
Team based mentorship in modern development practices and processes
A flexible and enriching work environment
Work on substantial and visible projects that meaningfully impact the business

Hours and Environment:

Typically, this salaried position requires 40 hours per week M-F 8am-5pm. However, more than 40 hours in a work week may be required for specific deadlines. Three weeks of vacation is earned the first full calendar year of employment. Projetech matches up to 3% into an employee retirement fund and provides a share of company profit plan. Work will primarily be performed at Projetech Headquarters in Cheviot (Cincinnati, Ohio 45211).

Co-op Position | Application Support Analyst

Job Description:

Provide first-level technical support to our Maximo cloud customers
Perform Maximo system administration
Develop targeted solutions for our customers, using the Maximo configuration and customization tools, to enhance their use of Maximo as a value added service
Elicit, document, and distribute customer feedback on our products and services to interested stakeholders within Projetech
Identify opportunities for improvement of our product, support processes, and procedures

What you need to bring to the job:

Excellent customer service skills
Troubleshooting and problem solving skills
An internal drive to learn, partnered with good research skills
Computer Science, Information Systems or Information Technology training
Familiarity with SQL and report writing tools a plus
Ability to work independently and handle multiple priorities
Superb judgement and ability to evaluate requests and provide effective solutions

What the job will provide you:

On-the-job training in a top tier EAM system
Exposure and growth, with the opportunity for specialization, in technologies that make up our cloud solution
- Networking and network security
- SQL Server, Oracle and DB2 DBMS
- WebSphere J2EE Application Server
- BIRT and Cognos report development
Development of strong skills in SQL and other scripting languages
Membership in a highly collaborative technical team, where team members invest in each other's development and training
A voice - you will be encouraged to voice your ideas and contribute to the company's success
A work experience that will be a positive force in your life

Co-op Position | Developer | Information Technology

**This position has been filled for Summer 2020. Open positions for Fall & Winter 2020 terms**

Responsibilities may vary slightly based on our needs and your interests. In general, your responsibilities will be:

Participate in all aspects of the software development life cycle
- Work with stakeholders to identify and document requirements
- Contribute to the technical design of the solution as a team member
- Apply agile team methodologies in managing and executing projects
- Perform constructive code review
- Employ version control best practices via git
Full Stack Development
- Emphasis on backend development with ability to contribute to frontend work when necessary
- Implement API driven microservice backends which emphasize performance, high availability, and security
- Build reactive single page applications
- Example languages/frameworks/libraries below for reference
- - C# (.NET Core), Vue.js, SQL, non-relational databases

What you need to bring to the job:

Troubleshooting and problem solving skills
Ability to work independently and as part of a team
Personal, professional, or educational experience writing code in any modern language/ framework
Basic knowledge of Computer Science principles

What the job will provide you:

An opportunity to expand your skills in modern web development and design
Team based mentorship in modern development practices and processes

Co-op Position | IT Infrastructure Support

Projetech, a Gold IBM Business Partner, offers IBM Maximo: the global standard in software for Enterprise Asset Management and maintenance. Projetech is the #1provider of Maximo as a Service (MaaS) in the world. Our Software as a Service (SaaS) solution provides customers with a secure, dedicated, and supported Maximo application via the cloud. We are seeking exceptional students to join our Tech Team. This position has the potential to become a full-time position based on the performance and organizational fit.

Job Description:

Support local and cloud-based physical and virtual information technology systems
Develop and support information security technology and administrative solutions
Develop, enhance and support information security policies and procedures

What you need to bring to the job:

IT troubleshooting and problem-solving skills
Ability to research and develop technical and administrative solutions
Information Security, Information Systems or other applicable Information Technology training
Familiarity with virtualization concepts and basic server and network management
Ability to work independently in a project-based environment

What the job will provide you:

Exposure and growth, with the opportunity for specialization, in technologies that make up our cloud solution
- Virtualization
- Enterprise grade infrastructure (SAN, servers, etc.)
- Windows and Linux servers
- Networking & Network Security
- Database platforms (SQL Server, Oracle)
- Endpoint Security solutions
- IBM Middleware
- IBM Endpoint Management solutions
- Membership in a highly collaborative technical team, where team members invest in each other’s development and training
- Real-world information security training and experience with a focus on cloud-based security

Co-op Position | IT Business Analyst - Project Management

Projetech, a Gold IBM Business Partner, offers IBM Maximo: the global standard in software for Enterprise Asset Management and maintenance. Projetech is the #1 provider of Maximo as a Service (MaaS) in the world. Our Software as a Service (SaaS) solution provides customers with a secure, dedicated, and supported Maximo application via the cloud. We are seeking an exceptional student to join our Product Development Team which is focused on bringing new SaaS products to market. This position has the potential to become a full-time position based on the performance and organizational fit.

Job Responsibilities will vary based both on our need and your interests. Here are some possible areas in which you may end up working:

Define and document scope for new SaaS product offerings
Gather and document new technical and functional SaaS product solution requirements
Define and document internal IT and operations processes
Develop project business cases including cost and benefit projections
Document project and product definitions
Build project work plans and track project progress
Conduct project team status meetings
Identify and mitigate project risks and issues; facilitate project decisions making
Document and communicate product development status information to internal Information Technology, Operations and Sales and Marketing teams

What you need to bring to the job:

Strong written and verbal communication skills
An internal drive to learn, partnered with good research skills
Information Systems, IT Business Analysis or IT Project Management coursework or experience
Strong analytical skills and comfort working at both detail and conceptual levels
Ability to organize and plan work
Ability to work independently and handle multiple priorities

What the job will provide you:

Experience in managing real projects for commercial SaaS offerings
A mentor to guide you with your development
On-the-job training in IT business analysis and project management
Exposure and growth, working in a collaborative organization with members of IT, Operations and Sales & Marketing teams.
A voice - you will be encouraged to voice your ideas and contribute to the company’s success
A work experience that will be a positive force in your life

Discover your new career with Projetech

Technical Account Manager

Job Description:

What you need to bring to the job:

Education Requirements

Preferred Skills

Hours and Environment:

Software Developer

What you need to bring to the job:

What the job will provide you:

Hours and Environment:

Co-op Position | Application Support Analyst

Job Description:

What you need to bring to the job:

What the job will provide you:

Co-op Position | Developer | Information Technology

What you need to bring to the job:

What the job will provide you:

Co-op Position | IT Infrastructure Support

Job Description:

What you need to bring to the job:

What the job will provide you:

Co-op Position | IT Business Analyst - Project Management

Job Responsibilities will vary based both on our need and your interests. Here are some possible areas in which you may end up working:

What you need to bring to the job:

What the job will provide you:

Interested?