Shirley Allen Harlan
Manager of Cleveland Operations
Shirley A Harlan, Projetech’s Manager for Cleveland Operations has traveled the world from nearly every State and Province in North America to Ukraine, Iraq, England, Japan and Dubai. A military brat herself, she served for eight years in the US Air Force in Transportation and Logistics, followed by eight years of college where she obtained her Bachelor’s in Communication/Public Relations and Master’s degree in Mass Communication both with the University of North Dakota.
She’s taught business and personal communication to college students as well as train-the-trainer courses but the bulk of her teaching experience has been in the Maximo arena. Shirley was a Maintenance Controller with an Air Force project when she was first exposed to Maximo and two years later was offered a position as a trainer/consultant with PSDI (MRO Software, Inc.)
Eight years of consulting, training and implementing Maximo Release 4 – 6, including Maximo Advantage, with MRO Software allowed her to build her skills and knowledge in asset, maintenance, inventory and purchasing management. She moved on from MRO Software in 2004, to become Total Resource Management’s (TRM) Instructional Development and Consulting Manager, and from there to Projetech. Her name and reputation are well respected in the world of Maximo.
Certifications Earned:
- MRO Certified Maximo 5 Consultant
- IBM Certified Maximo 6 Deployment Professional
- IBM Certified Deployment Professional - MAM V7.1
- IBM Maximo Asset Management V7.1 Solution Designer
- Fundamentals of Applying Tivoli Enterprise Asset Management Solutions 2009
Did you know that Shirley didn't own a red pair of shoes until she was 50!
Also, Shirley's favorite song is "Frankenstein" by Edgar Winter.
Chris Winston
Project Manager/ Instructor
Chris, a Projetech Project Manager/Instructor, has been working with Projetech for over six years. Having years of hands-on experience with Maximo, Chris is a proven Enterprise Asset Management (EAM) Implementer. He is also an experienced trainer for all types of students including Analysts, Managers, End Users and other Implementers.
Chris is frequently handling multiple Maximo tasks such as regularly serving as functional lead for implementations, gathering user requirements, testing and taking systems live, and customizing (only as last resort!) In his spare time he regularly presents and/or authors technical papers in different implementation areas.
Chris is an IBM Certified Maximo 5, 6, and 7 EAM Consultant and has experience in:
- Business or Technical Team Lead and Project Management, including implementation team and post implementation team development, and change management from implementation effort to on-going operations
- Configuration specification, development and management
- Field coaching / Implementation evaluation during rollout to implement continuous improvement
- Implementation and Readiness Assessments
- Data Conversion
- Electronic Transfer and Loading (ETL)
Chris has provided System Architect guidance for a successful restart of a 64 site Maximo upgrade for a leading beverage manufacturer and shepherded several site restarts until full time staff was on board and trained, and the client was prepared to assume full responsibility.
He also served as functional lead in numerous Maximo database startups from assessment through go-live, in various manufacturing sectors (Metals, Automotive, Chemical, Pharmaceutical), as well as Transportation and Utilities.
Chris also has provided consultation services as functional lead and/or team member in various modules and versions of CMMS productions. Initial responsibilities included evaluation of requirements and needs of organization to best automate through CMMS/EAM.
On a personal note, Chris' favorite place to travel is his birthplace, a little town called Chicago. When there he likes to just drop in on people. He is known for not calling ahead first, and everyone knows it.
Chris' Maximo fact: A client presented him with a Maximo security issue to deal with, and it sounded familiar. He checked a couple Maximo group sites on the web, and found the exact solution he needed. It was posted a year before - by Chris himself!
Julie Shaw
Project Manager/ Instructor
With many years of Maximo hands-on experience under her belt, Julie Shaw came to Projetech in 2006. Julie is an IBM Certified Maximo 6 EAM Consultant and has performed multiple successful Maximo upgrades --- v3 to v4, v4 to v5, and v4 to v6. She is currently engaged on a v4 to v7 upgrade; responsible for activities from assessment to go live.
She is knowledgeable in Maximo’s support of GL accounting practices whether exporting transactions or integrating to financial software. She has worked with maintenance, purchasing, accounting and inventory managers to develop business processes that work with Maximo. She has worked on several projects to correct/improve inventory implementations and redefine req-to-check processes.
Julie also developed a custom training plan for a large Maximo v5 to v6 upgrade. She orchestrated the training delivery to more than 700 students in five locations in four weeks and then continued course delivery across the remaining sites, traveling the US from east to west and north to south. She continues to work with the customer, learning their key business processes and maintaining training materials.
She has held numerous titles: Project Manager, Assistant Director of IT, Applications Manager, Systems Analyst, Network and Systems Administrator, Technical Associate, Office Manager, Computer Operator, Inventory Clerk and Accounting Clerk. Besides her strong healthcare background, she also has industry experience in bank operations, A/R & A/P, Retail Sales & Training.
In addition to her IBM Maximo Certification, Julie also holds a Bachelor of Science Degree in Management Information Systems and a Projetech Project Manager Award.
Julie, her husband Tom & dog Chloe spend their free time boating on the lake where she lives.
Julie’s coworkers love to tease her about her extreme organizational skills. If you talk with her, be sure to ask her about her color-coding habits!
Mack Parrott
Maximo Administrator/ Project Manager
Mack currently lives where he grew up in the western PA town of New Castle, creatively described as Projetech’s Pittsburgh office. Long ago, when engineers used slide rules, Mack graduated with a mechanical engineering degree from Ohio University. His ‘first career’ was with the Tennessee Gas Pipeline Company where he worked various engineering, maintenance and management positions in Kentucky, Texas, New York, Wyoming, and Pennsylvania, finally coming back to roost in the town that he grew up in 20 years before.
Somewhere along the way, Mack discovered he liked project work much more than traditional engineering and was able to steer his career to construction, process reengineering, and finally Maximo implementation and training projects. Mack’s first Maximo implementation was actually Maximo version three 15 years ago. Even though Maximo has changed significantly since then, Mack still believes that the three fundamental tenets of people, processes and technology are required for success in any CMMS project.
Mack keeps current with technology with education, both formal (an MS in Information Systems Management) and self-study (Maximo 6.1 and 7.1 IBM certification).
Mack also is a commercial rated pilot and reaches many of his consulting and training engagements by flying himself in his Mooney while waiting patiently for Projetech to acquire a turbine powered corporate aircraft.
When Mack and his wife Cathy were married in 1978, Mack had just started his new job, hence, he had no vacation so Cathy’s honeymoon was spent in Holiday Inns throughout Kentucky.
Mack and Cathy are avid SCUBA divers with a shark-feeding dive at the Great Barrier Reef as one of the most memorable.
Mark Eaton
Solutions Architect
Mark was an IT financial systems director at an east coast regional airline when he was first introduced to Maximo and aircraft maintenance in 2000. It was then that Mark took a leadership role on the Maximo development and implementation project that was struggling to move forward. This would prove to be a life changing event, as the demands of implementing aircraft maintenance in Maximo would dominate his focus for the next six years. After implementation, Mark was responsible for a team of people that supported Maximo and the company’s financial systems for the airline.
It was during this time, in 2002, when Mark first met the Projetech owner/president and many of the company’s consultants. Projetech was recruited to assist with training and post go-live support during the rollout of Maximo version 4.1.1 to over 400 users. The Projetech team took the challenge as their own and became a trusted partner to the airline. Projetech was there all the way to the end in 2006, when the airline ceased operations, providing training to the Maximo users.
After the airline shut down, Mark continued his focus with Maximo in the aviation vertical by implementing Maximo version 6 with the Asset Configuration Manager add-on at a startup regional airline. After a successful implementation there, Mark joined Projetech in June 2008 as a member of the technical team.
Mark currently acts as a lead technologist for the company, architecting the hosting environment where Projetech hosts Maximo versions 4 -7. He is a certified Maximo Asset Management 7.1 Deployment Professional and Solution Designer.
Mark has a Bachelor of Business Administration degree, majoring in Accounting with a minor in Finance. Prior to his experience with Maximo, Mark worked for Mobil Oil Corporation for 13 years in the Accounting and IT functions with most of his time focused on developing / implementing new accounting systems.
Mark lives in the Dallas area with his wife Johnna and their three kids.
Nancy Hern
Director of Client Support
Nancy Hern has enjoyed an IT career spanning over 25 years, of which the past 8 have been in the Maximo world. She joined Projetech in 2002 and is now the Director of Client Support. She has been supporting the MaaS (formerly eMaintenance) clients, starting with version 4.1.1 through 7.1, addressing business analysis and functional questions as well as technical support issues. She has developed some good friendships with many clients and always enjoys getting to know them as well as understanding their business requirements. Due to the growth in the MaaS offering at Projetech. She has been able to bring on some great additional help to expand the capabilities of the support organization. Nancy also fills in with support for the Projetech project managers in areas such as data conversion, report writing, and requirements analysis.
Nancy has also spent time supporting the sales group at Projetech, gathering requirements, demonstrating Maximo, and writing proposals and sales materials that would apply Maximo functionality to business needs. She has also been responsible for much of the definition of the MaaS service parameters.
Nancy started her IT career with Electronic Data Systems (EDS) , as a developer and project manager on financial applications in the IBM mainframe world. She even worked directly with machine code and IBM Assembler language! She managed a 2-year project to replace all of the agency administration and payroll systems for a major life insurer, ending up with a final phase go-live when she was 8-months pregnant. She also has tried her hand at sales, having sold backup software, website monitoring, and IT consulting. While the life of a salesperson had its fun, she realized that she really loves doing technical work more.
She has a Bachelor of Science degree with a double major in Finance and Economics from Miami University – that’s the one in Ohio, not Florida! She is an avid college sports fan, and she her family have attended baseball games at 13 major league and 2 minor league parks. She lives in Cincinnati with her husband Cliff, and they have 2 grown sons.
April Shereda
Manager of Training and Client Relations
April came to us as Manager of Training and Client Relations from a very diverse and non technical background. She has a degree in Psychology and focused her early career on counseling troubled youth (in the wilderness of Texas!), disabled adults and those seeking employment.
She then spent several years recruiting Pilots, Flight Attendants and various airline personnel. Projetech has been able to utilize her recruiting skills in assisting us to hire the most exceptional employees. She also has experience as an HR Manager for a start up airline.
April is a great networker and not one to sit idle, so during times of lay off has also gained experience in Asphalt Maintenance Sales, Property Management, Real Estate and Bartending.
April is our resident Health Nut and is currently attending an online school to become a Certified Holistic Health Coach. Once certified she will ignite passion in others, support and encourage them along their path to health and celebrate with them as they reach their personal wellness goals. If you plan to attend one of our open Maximo training classes- just know - donuts for morning snack is a thing of the past!
For the past two years while at Projetech April has grown in her understanding of common technical and Maximo lingo and is excited to assist clients coordinate their Maximo education. She also manages the renewal process for our MaaS clients so you may see a reminder from her about extending your current agreements.
When not at work April spends time volunteering for various organizations, participating in spiritual growth activities, lots of physical exercise and outdoor sports, motorcycle riding, boating, traveling and wine tasting. She also enjoys learning more about us humans on a physical, spiritual and mental level through organized and individual study. She lives in Cincinnati with her sweet furry blue eyed cat.
Please feel free to call or email for the latest in training events or if you are ready to renew or extend your MaaS agreements.
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